Comments on: How I recovered some accidentally deleted files http://www.billyfire.com/wp/how-i-recovered-some-accidentally-deleted-files/ Billy Fire LLC - design, marketing and technical commentary Fri, 21 Nov 2008 04:04:02 +0000 http://wordpress.org/?v=2.6.3 By: Len Pal [Carbonite] http://www.billyfire.com/wp/how-i-recovered-some-accidentally-deleted-files/#comment-5704 Len Pal [Carbonite] Mon, 21 Jan 2008 22:06:55 +0000 http://www.billyfire.com/wp/archives/18#comment-5704 Billy - glad to hear Carbonite was able to restore your file successfully. To clarify a point you made in this post, Carbonite stores deleted files for a period of thirty days before removing them from the server, for exactly the purpose that you encountered. (While you are in recover mode, that thirty-day timer is paused indefinitely, so if you realize a few weeks after deleting some files, you can enter recover mode while sorting out what you're missing and restore whatever you need without worrying about a ticking clock somewhere.) If you have any questions, please e-mail us any any time at customersupport (at) carbonite.com, or call the phone number that is posted on our website during regular business hours. (Live online chat is coming soon as well.) Sincerely, Len Pallazola Manager, Customer Service Systems Carbonite, Inc. www.carbonite.com Billy - glad to hear Carbonite was able to restore your file successfully. To clarify a point you made in this post, Carbonite stores deleted files for a period of thirty days before removing them from the server, for exactly the purpose that you encountered. (While you are in recover mode, that thirty-day timer is paused indefinitely, so if you realize a few weeks after deleting some files, you can enter recover mode while sorting out what you’re missing and restore whatever you need without worrying about a ticking clock somewhere.)

If you have any questions, please e-mail us any any time at customersupport (at) carbonite.com, or call the phone number that is posted on our website during regular business hours. (Live online chat is coming soon as well.)

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
http://www.carbonite.com

]]>